Customer Service Representative

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will have experience supporting customers in an e-commerce environment and be comfortable handling high call and ticket volumes while providing exceptional service.

Responsibilities

• Provide outstanding customer support via phone, email, and online ticket systems
• Assist customers with product inquiries, order updates, troubleshooting, and issue resolution
• Manage high-volume inbound calls and customer support tickets efficiently
• Navigate and support customers through e-commerce platforms and order systems
• Maintain a professional and positive customer experience at all times
• Collaborate with internal teams to resolve customer concerns promptly
• Document customer interactions accurately within company systems

Requirements

Experience

• Minimum 2 years of customer service experience
• Minimum 1 year of phone support experience
• Minimum 1 year of experience using Gorgias platform
• Minimum 1 year of Shopify platform experience
• Minimum 2 years of e-commerce customer support experience

Skills & Qualifications

• Excellent verbal and written communication skills
• Professional and confident phone presence
• Ability to troubleshoot technical product questions over the phone
• Strong problem-solving skills with a customer-first mindset
• Comfortable managing high-volume ticket queues and call volume
• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment

What We’re Looking For

We’re looking for someone who is dependable, solutions-oriented, and passionate about delivering exceptional customer experiences. If you thrive in a fast-paced e-commerce environment and enjoy helping customers, we’d love to hear from you.